I needed something to eat before the next leg and when I saw a beautiful new restaurant playing cool music right there in G Terminal at 5:30 a.m. I thought I was dreaming.
When I noticed an iPad and two electric sockets at every chair, I was sure of it.
And it’s not one restaurant, it’s NINE of them, though not all are open yet. OTG is doing a huge change-up in airport food purveying, so far with biggest impact at JFK terminal 5 and Minneapolis Terminal G. They’ve purchased a total of 7,000 iPads for customer use.
I stood at Shoyu, a namesake restaurant from downtown, as are the others, staring at the menu, still not quite believing what I was seeing. “We’ve only been open a week,” said the kindly fellow.
I saw steel cut oatmeal with bananas and golden raisins and I was sold. “And on the iPad,” the fellow did a quick demo, “you can check your next flight to see if it’s on time.”
“Can I use the internet?”
“As long it’s legal…yes!” You also order through the iPad and there’s a credit card swiper at each chair, “that way you don’t have to worry about waiting for us.”
Then I ordered my oatmeal and waited. And waited.
Turns they don’t have oatmeal today. “Can I get you something else, a muffin maybe.” She’s got one in her hand, but when you want warm oatmeal, a cold muffin isn’t so great. So she ALSO brought me a yogurt and fruit. As I lift my spoon to take a bite…
My oatmeal appears.
Clearly they are working out the kinks. Internet due-diligence shows lots of people with delays and messed up orders.
But to me, a serious effort to make things right, really does go a long way.