So when we last left our heroine she….okay, I….was pleasantly surprised at the offer from
The Marni Truffle Balloon Bag....used to have....
Marc Williams, designer handbag manager at the Beverly Hills Neiman Marcus, to refund my purchase price of a Marni handbag I had purchased two years earlier.
The handle had broken, twice, and the bag was at that moment off being repaired by Neiman’s. The refund offer—I didn’t ask for it—was a great contrast to customer service–or its lack–that Jessamyn and I experienced in Italy.
A day or so later I got an email from Marc. “I had hoped that we had placed the inventory number on the paperwork, but when I contacted our repair center, we had not. May I call you for a description of the bag? I can then find it in our catalogue and issue the credit we owe you.”
I could do better. Found a picture online in about three seconds and sent it off to him. “Thank you, I remember that bag!”
A few days later I got a message from NM repairs that my handbag repair would be $70. Hmmm.
Called Marc again. “I was about to call you. I wasn’t able, thus far, to find your purchase. Did you use your Neiman’s card? And do you remember when you bought it?”
“Yep, I used my Neiman’s card. And it was a while ago, maybe two years?”
“Okay, we’ll work it out. I went back 18 months, so will keep looking.”
Time is a funny thing. Turns out I purchased the bag in 2008!!
But no matter.
Here fresh in my in-box is a copy of the receipt for return of the purchase price.
I love Neiman Marcus.
